Frequently asked questions

Our check-in process is fully automated. You will receive a welcome e-mail with a 10-digit and a 4-digit code on the day of your arrival at around 3.00 pm – 3.30 pm.

Please click on the red “Take a look” button in the email to access our guest service tool. In the tool, go to “My reservation” and you will find your apartment number. The first digit of the apartment number corresponds to the floor on which your apartment is located.

The 4-digit code can be used to access the main entrance door and all intermediate doors from 3.00 pm on the day the rental starts. After entering the numbers, please click on the tick to confirm.

At the apartment door itself, you must first use the 10-digit code once and confirm by clicking on the tick. Afterwards, you can also use the 4-digit code on your apartment door.

Please note that your code will not expire if you arrive later or even on a different day.

You can check out conveniently using our Guest Service Tool and simply close the doors behind you. You will receive the final invoice automatically by email. When you leave, please ensure that all items according to the inventory list are in the apartment. Check-out must be done by 11AM. Your door codes are no longer valid after 11AM.

In Design-Apart Cologne, all our doors are only accessible with a code, which means that you do not have to carry any keys with you. By using the 4-digit code, which you will receive from us before your arrival, you can easily enter and leave the apartment building.

The only exception is the initial activation of your apartment door. At the apartment door itself, you must first use the 10-digit code once and confirm the process by pressing the tick button. Following this, you can also use the 4-digit code to open your apartment door.

Please note: After entering any codes, you must always press the tick button to confirm or press the “x” to cancel if you have made a mistake.

To ensure that the complete equipment is available at the time of your arrival, you will receive our inventory list via our Guest Service Tool one day after your arrival.

We ask you to confirm that the equipment is complete or to inform us of any missing items.

We would like to point out that we are a boarding house without a reception If you have any questions or need important information before, during or after your stay, you can reach us by email at info@designapart-koeln.de. We are available by telephone from Monday to Friday between 9:00 am and 2:00 pm on +49 221 99 20 99 2 23. In emergencies, you can also contact us by telephone outside of these hours.

There is an ironing board, an iron and a vacuum cleaner in the laundry room. These are available at any time and are free of charge. We trust you to put them back in the laundry room immediately after use so that other guests can also use them.

Every two weeks all surfaces are cleaned and bed linen, towels and kitchen towels are changed for you. This service is free of charge. Please ensure that there is a certain level of tidiness so that cleaning can be carried out smoothly.

Your apartment has its own router and a LAN cable for maximum speed. You will find the access information behind the full-length mirror or the wardrobe door next to the kitchen.The Wi-Fi password is the 20-digit Wi-Fi network key.

Each apartment has its own mailbox with the corresponding apartment number. We recommend that you always use the following address: Design.Apart, Aachener Str. 226, 50931 Cologne, and indicate the corresponding apartment number.

Each apartment has a doorbell with an intercom system. If you have visitors or order something, please remember to indicate your apartment number. You will need to open the outside door for the person and the intermediate door to the apartments on your respective floor.

The bins are located to the far left of the property in a designated area. To get there, please use the arcade, which is located on the far left of the neighbouring building and is directly accessible from Aachener Straße. To open the passage door to the bin area, you will need the same 4-digit door code which you use to access your apartment. Please segregate your waste.

A total of 15 parking spaces are available to our guests in our underground car park. You are welcome to reserve a spot with us before your stay. The price per day is € 6 (incl. VAT). For 30 days, the total price amounts to € 180 (incl. VAT).

If you reserve a parking space, you will find the remote control to open the roller door of the underground car park in your apartment. The entrance to the car park is on Oskar-Jäger-Straße, next to building number 3. To find our car park, drive down the driveway, make a direct left and another direct left. Then right, straight ahead and left again. The route within the underground car park is signposted. From the underground car park, you have direct access to the apartment building.

You can park in all parking spaces that are not rented to “long-term parkers” („Dauerparker“). The parking spaces for tenants of the Design. | Apart are marked.

You will find a washing machine and a dryer in our laundry room in the basement (“KG”). These are operated directly by the provider WeWash. By using the WeWash app, you can conveniently check if the washer or dryer is currently free, reserve a slot and pay for the wash or dry cycle.

Cost per wash and dry cycle
Wash: € 2.90
Dry: € 2.40

You can use the lift to gain easy access to the basement (“KG”) and keep left after the access door, which you open using your door code.

The numerous restaurants in Cologne offer everything your heart might desire. From typical Cologne dishes to international cuisine. Here you can find something for everyone: From meat lovers to vegans.

Overview of restaurants

Bars, clubs, cafés and restaurants that are open for long hours in summer and there are always plenty of trade fairs and events. If you want to enjoy nightlife to the fullest, this is the place to be.

Overview of Bars

Cologne is especially known for its charismatic and charming neighbourhoods or “Veedel”. This doesn’t just include the 86 official districts of Cologne, but also the unofficial districts, which do not fall into any bureaucratic grid.

Overview of Veedel